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Automatically classify and assign tickets
Connect Klondike to your favorite tool. Without any efforts you can automatically classify and assign tickets to your team. Klondike will classify your tickets based on language, kind of problem, priority or other parameters that you can set.
Improve Customer Experience
Eliminate manual and repetitive tasks and let your team focus on what matters most: your customers. In this way, in addition to saving FTEs, you will offer your customers a better experience by improving response times.
Create tailor-made processes
Eliminate bottlenecks and boost efficiency in your support processes. Thanks to a native BPM on Klondike you can structure your own flows, combine the use of multiple algorithms and tools and create the perfect process for your needs