The classifier automatically assigns a category or label to a specific data based on characteristics and based on patterns with known labels.
The Ticket Classifier is able to read incoming support requests (or emails) and automatically classify them according to parameters chosen by the company (language, category, sentiment, urgency, department, etc.) then assigning them to the most suitable person/team.
This allows you to take in handling each request more quickly and greatly increase the response capacity.
The Lead Classifier catalogs the leads based on various factors (e.g. demographic, behavioral) establishing whether it possesses the ideal potential customer characteristics.
Classifying leads helps companies understand the needs and requirements that prompted people to connect with them, allowing them to focus solely on the most targeted users and the most valuable customers.
The Module Classifier allows to classify any data scheme available to the customer.