FAQ Chatbot: the solution for your customer service

FAQ chatbot

FAQ Chatbot: the solution for your customer service Tables of contents Customer expectations have changed today. 90% of users consider an immediate response from brands a very important factor in customer service. Meeting these expectations is one of the most important challenges for companies. The perfect tools to facilitate this work are the FAQ Chatbot. […]

Chatbot: history and applications

chatbot

Chatbot: history and applications Tables of contents The Phenomenon of the Chatbots Chatbots are Artificial Intelligence (AI) solutions designed to simulate an intelligent conversation between a machine and a human being. Thanks to AI, these software are able to entertain with the user a logical conversation by simulating human behavior on digital channels (such as […]

Artificial Intelligence and Chatbots at the service of Marketing

AI Marketing

Artificial Intelligence and Chatbots at the service of Marketing Tables of contents Artificial Intelligence (AI) is now increasingly widespread and known. Although it is often associated with science fiction themes that have always fascinated humans, in recent years has invested a lot in this field of research that has proved indispensable for many businesses. Now […]

Artificial Intelligence and the future of CRM

CRM e Intelligenza Artificiale

Artificial Intelligence and the future of CRM Tables of contents The needs and requirements of consumers are constantly changing. Companies must intercept customer requests in advance and predict any changes of preference. A personalised experience from the early stages of pre-sales and an effective customer support are two primary factors that lead to the choice […]

OCR, when documents become digital

OCR to digitize paper documents and business processes

OCR, when documents become digital Tables of contents Much of the information used today in business processes is now in digital format (e.g. spreadsheets, text documents, email communications, etc.). Although physical paper documents such as business cards, labels or receipts still play an important role, their scope is much more limited and having an editable […]

How to easily automate business processes (internal and external) with a chatbot

Chatbot to automate business processes

How to easily automate business processes (internal and external) with a chatbot Tables of contents The chatbot phenomenon Technology is becoming increasingly important for the modernization and support of companies, especially as a result of the ongoing global pandemic. Our lives have changed, as has the way companies manage communication with their customers. With the […]

Lead Enrichment: how to get the most out of leads thanks to Artificial Intelligence

Lead Enrichment and Artificial Intelligence

Lead Enrichment: how to get the most out of leads thanks to Artificial Intelligence Tables of contents If you’re a sales, your days revolve around sorting leads and deciding which ones to contact. Sometimes, however, after a detailed and careful work of enrichment of data, a lead arrives in the CRM and seems perfect. But […]

Classification of Leads with Artificial Intelligence

Classification of leads with artificial intelligence

Automate the classification of your leads with AI Tables of contents Customers are the central value for each brand, regardless of the sector they belong to. Companies, in order to be truly competitive, must constantly attract and acquire new customers, and then maintain them over time. Today relationship between people and brand is increasingly complex […]

Automate ticket classification and routing with AI

classification-routing-tickets

Automate ticket classification and routing with AI Tables of contents It has never been easier for customers to get in touch with companies – on social media, in-app surveys, review sites, email, chat – at any time of the day, wherever they are. If through all these channels the customer has a good customer experience, […]

Trade fairs and Artificial Intelligence: download the business case

Trade fairs and Artificial Intelligence: download the business case

Trade fairs and Artificial Intelligence: download the business case Tables of contents Trade fairs as marketing strategy Trade fairs and events, national or international, are fundamental channels and opportunities because they bring together companies, customers and prospects in the same physical space. These events, that are finally going back to being “in presence”, are for […]